Shipping policy
Shipping Policy
Order Processing
At Spoutcraft Studio, every copper water spout is individually inspected and polished by hand before dispatch to ensure it arrives in the best possible condition.
We aim to dispatch all standard size orders on the next business day following purchase.
Custom-made and bespoke products are manufactured to order and typically require 1–2 business days before dispatch.
If there are any unexpected delays, we will contact you as soon as possible.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the size, weight, and destination of your order.
All shipping charges will be clearly displayed before payment is completed.
Delivery Times
United Kingdom
Estimated delivery time:
-
1–2 business days after dispatch
European Union
Estimated delivery time:
-
3–10 business days after dispatch
Please note that delivery times are estimates only and may vary due to courier delays, customs processing, public holidays, or circumstances beyond our control.
International Shipping
At present, we only ship within the United Kingdom and the European Union.
If you are located outside these regions and would like to purchase one of our products, please contact us at:
info@spoutcraftstudio.co.uk
We will be happy to discuss available shipping options and provide a quotation where possible.
Tracking Information
Where available, tracking information will be provided once your order has been dispatched.
Please ensure that all delivery information is correct when placing your order, as we cannot be held responsible for delays resulting from incorrect shipping details.
Damaged or Lost Shipments
Please inspect your order upon delivery.
If your item arrives damaged, defective, or appears to have been lost in transit, please contact us as soon as possible at:
info@spoutcraftstudio.co.uk
Please include your order number and photographs of any damage so that we can investigate and resolve the issue promptly.
Custom-Made Products
Custom-made and bespoke products are manufactured specifically to your requirements.
Please ensure that all dimensions and specifications are checked carefully before placing your order.
If you have any questions regarding lead times, shipping arrangements, or custom orders, please contact us before purchasing.